Colleen O Connor, BSc(hons.)
About Colleen O Connor, BSc(hons.)
Colleen O'Connor is a Sales Operations Specialist EMEA (Supply Chain) at OtterBox, with a strong background in sales operations and customer service. She has held various roles in companies such as Eli Lilly, Accord Healthcare, and Recordati S.p.A., focusing on order fulfillment, customer performance metrics, and process improvements.
Work at OtterBox
Colleen O'Connor serves as a Sales Operations Specialist EMEA (Supply Chain) at OtterBox since 2018. In this role, she is responsible for overseeing the complete customer order fulfillment process, ensuring exceptional customer service and meeting monthly revenue targets. She is accountable for customer performance metrics and continuously reviews and improves processes to enhance efficiency. Colleen collaborates closely with third-party logistics warehouses to create pick lists and communicate customer delivery requirements, demonstrating a commitment to operational excellence.
Previous Experience in Sales and Operations
Colleen O'Connor has a diverse background in sales and operations across various companies. She worked at Eli Lilly and Company as a GBS O2C Analyst from 2014 to 2016, where she focused on sales opportunities and monitored delivery timetables and stock levels. Prior to that, she served as a Customer Service Coordinator at Accord Healthcare from 2010 to 2014, and as an International Sales Account Specialist at Recordati S.p.A. from 2016 to 2018. Her experience also includes a role as a Project Manager at Carbery Group in 2010 and as a Category Manager at Kerry Foods from 2006 to 2009.
Education and Expertise
Colleen O'Connor holds a Bachelor of Science (Hons) in Food Business from University College Cork, where she studied from 2002 to 2006. She also completed a Post UCC BSc - Diploma in Management at the Irish Management Institute as part of the Kerry Graduate Programme from 2006 to 2008. Earlier, she achieved an Honours Leaving Certificate with seven subjects at Coláste na Toirbhirte from 1996 to 2002, focusing on Chemistry, Economics, and German. Her educational background supports her expertise in sales operations and supply chain management.
Skills in Supply Chain Management
Colleen O'Connor possesses strong skills in supply chain management, particularly in monitoring delivery timetables and stock levels. She coordinates with logistic specialists to determine shipping needs and optimize lead times. Her responsibilities include maintaining the order fulfillment process flow and preparing shipping documentation. Colleen demonstrates a strong sales focus, identifying opportunities and ensuring that customer delivery requirements are met efficiently.