Jennifer O'sullivan
About Jennifer O'sullivan
Jennifer O'Sullivan is a Customer Operations Specialist currently working at OtterBox in Ireland. She has extensive experience in the information technology and services industry, with a background in business development and expertise in cloud computing and customer service.
Work at OtterBox
Jennifer O'Sullivan has been employed at OtterBox as a Customer Operations Specialist since 2021. In this role, she contributes to the company's customer service and operational efficiency. Her responsibilities likely include managing customer inquiries, optimizing processes, and ensuring a high level of customer satisfaction. This position builds on her extensive experience in customer operations and support.
Education and Expertise
Jennifer O'Sullivan studied at Cork Institute of Technology, where she earned a Bachelor of Business (Honours) degree in Business, Management, Marketing, and Related Support Services from 2000 to 2004. She has developed expertise in various areas, including Cloud Computing, Event Planning, Microsoft Excel, Management, and Customer Service. This educational background and skill set support her roles in the information technology and services industry.
Background in Information Technology
Jennifer O'Sullivan has a demonstrated history of working in the information technology and services industry. Her career includes significant roles at Dell EMC, where she served as a Commissions Analyst and Associate Business Analyst. She also worked at Stryker as a Customer Operations Specialist and Inventory Coordinator. This background highlights her proficiency in managing operations and analytics within tech-focused environments.
Previous Work Experience
Prior to her current role, Jennifer O'Sullivan held various positions that contributed to her professional development. She worked at Lites Group Ltd as a Promotional Specialist from 2008 to 2011, and at Fota Island Resort as a Wedding Coordinator from 2006 to 2007. Additionally, she served as an Information Specialist at Tourism Ireland from 2005 to 2006. These roles provided her with diverse experiences in customer service, event planning, and promotional activities.
Career Progression
Jennifer O'Sullivan's career progression reflects her growth in the customer operations and analytics fields. After starting as a Wedding Coordinator, she transitioned to roles that focused on business analysis and customer operations at Dell EMC and Stryker. Her experience spans over a decade in various capacities, showcasing her adaptability and commitment to professional development within the industry.