Patrick Conway
About Patrick Conway
Patrick Conway serves as the Customer Service Manager at OtterBox, a position he has held since 2018. He has a background in Communication and Media Studies from Colorado State University and has accumulated extensive experience in customer service roles within the company.
Work at OtterBox
Patrick Conway has been serving as the Customer Service Manager at OtterBox since 2018. In this role, he oversees customer service operations in Fort Collins, Colorado. Prior to this position, he held various roles within the company, including Customer Care Coordinator Associate Manager from 2017 to 2019, and Customer Service Associate Manager from 2012 to 2017. His career at OtterBox began as a Customer Service Representative from 2011 to 2012. Over the years, he has accumulated extensive experience in customer service management within the organization.
Education and Expertise
Patrick Conway earned a Bachelor of Arts (B.A.) in Communication and Media Studies from Colorado State University. He studied there from 2008 to 2010, focusing on communication principles and media dynamics. This educational background has contributed to his expertise in customer service and management, equipping him with the skills necessary for effective communication and team leadership.
Background
Before joining OtterBox, Patrick Conway worked at the Fort Collins Baseball Club as Assistant to the Director from 2005 to 2011. This six-year role provided him with foundational experience in organizational support and customer interaction. His early career also included a position at OtterBox as a Customer Service Representative, where he began developing his customer service skills.
Career Progression
Patrick Conway's career at OtterBox reflects a steady progression through various customer service roles. He started as a Customer Service Representative in 2011, advancing to Customer Service Associate Manager by 2012. His leadership capabilities were further recognized when he became the Customer Care Coordinator Associate Manager in 2017. In 2018, he took on the role of Customer Service Manager, demonstrating his commitment to customer satisfaction and operational excellence.