Jimmy Liang
About Jimmy Liang
Jimmy Liang is a Senior Operations Specialist at Outer, with a background in operations management and business development. He has experience in various roles across multiple companies, focusing on logistics, social entrepreneurship, and corporate social responsibility.
Current Role at Outer
Jimmy Liang serves as a Senior Operations Specialist at Outer, a position he has held since 2021. In this role, he oversees the company's returns program, focusing on reverse logistics to recover products from customers. He also manages Outer's recommerce program in collaboration with FloorFound, achieving significant cost recovery exceeding $75,000 within the first three months. His responsibilities include optimizing operational processes and enhancing customer satisfaction through efficient returns management.
Previous Experience in Operations Management
Prior to his current role, Jimmy Liang worked as an Operations Manager at Positive Food Co for nine months in the Greater Los Angeles Area from 2019 to 2020. He has also held various operational roles, including Operations Associate at Rinse and Analyst at The Collective Good LLC. His extensive experience in operations management spans several startups, where he contributed to growth and efficiency.
Educational Background
Jimmy Liang studied at American University, where he earned a Bachelor of Science in Business Administration with a specialization in Entrepreneurship and Information Systems & Technology from 2012 to 2016. He also attended The Chinese University of Hong Kong for 11 months in 2014. His education has provided him with a strong foundation in business principles and operational strategies.
Skills and Expertise
Jimmy Liang possesses expertise in various operational functions, including dispatching, route creation, delivery logistics, customer service, bookkeeping, production, and outreach. His skill set supports his roles in managing logistics and enhancing operational efficiency across multiple organizations. He has a strong interest in social entrepreneurship and corporate social responsibility, particularly in relation to new technologies and their social impact.
Internship and Early Career Experience
Jimmy Liang began his career with several internships that provided him with valuable experience in business development and operations. He interned at SocialTagg as a Business Development Intern in 2014 and worked at 1776 as an Intern the same year. Additionally, he served as a Program Associate at Mentor Capital Network in 2015 and as a Social Media Marketing Intern at Cocoburg LLC in 2017. These roles contributed to his understanding of startup dynamics and operational challenges.