Stephanie Gonzalez
About Stephanie Gonzalez
Stephanie Gonzalez is a Sales Specialist at Outer, with a background in operations management in the telecommunications industry. She previously held positions at T-Mobile and Sprint, and she studied Business Administration at Florida International University.
Current Role at Outer
Stephanie Gonzalez has been employed at Outer as a Sales Specialist since 2021. In this role, she focuses on driving sales and enhancing customer interactions. Her position is based in Los Angeles, California, where she applies her extensive experience in the telecommunications sector to improve sales strategies and customer engagement.
Previous Experience at T-Mobile
Before joining Outer, Stephanie worked at T-Mobile as an Operations Manager from 2020 to 2021. During her nine-month tenure in the Miami/Fort Lauderdale Area, she was responsible for overseeing operational processes and improving service delivery within the organization.
Experience at Sprint
Stephanie Gonzalez spent over a decade at Sprint, serving as a Regional Customer Experience Manager from 2009 to 2020. Her role involved managing customer service operations and enhancing the overall customer experience in the Miami/Fort Lauderdale Area. This extensive experience contributed to her expertise in the telecommunications industry.
Education and Expertise
Stephanie studied at Florida International University, where she earned an Associate's degree in Business Administration and Management from 2011 to 2013. Her educational background supports her professional skills, particularly in operations management and customer experience enhancement. She is proficient in Microsoft Forms and Power BI, which she utilizes to improve operational efficiency.
Coaching Skills in Retail and Sales
Stephanie possesses strong coaching skills, particularly within the retail and sales sectors. Her ability to mentor and develop team members contributes to improved performance and customer satisfaction in her roles. This skill set is essential for her current position at Outer, where effective coaching can lead to enhanced sales outcomes.