Andrew Jobson
About Andrew Jobson
Andrew Jobson serves as the Vice President of Customer Service at Overstock, a position he has held since 2022. He has a diverse professional background that includes roles in the US Army, various customer care leadership positions, and advisory work at Rutgers University.
Work at Overstock
Andrew Jobson has been serving as the Vice President of Customer Service at Overstock since 2022. In this role, he oversees customer service operations, focusing on enhancing customer satisfaction and improving service delivery. His position is based in Los Angeles, California, where he leads initiatives aimed at optimizing customer interactions and support processes.
Previous Experience in Customer Care
Before joining Overstock, Andrew Jobson held several significant roles in customer care. He worked as Senior Director of Customer Care at Stamps.com from 2017 to 2022, and as Director of Customer Care at Edmunds from 2016 to 2017. Additionally, he served as Director of Customer Care at iZotope, Inc. from 2015 to 2016. His extensive experience in these positions has contributed to his expertise in managing customer service teams and improving customer experiences.
Military and Early Career Background
Andrew Jobson began his career in the US Army as a Healthcare Specialist from 2002 to 2003. Prior to that, he worked as a Unit Caseworker at the Nebraska Department of Correctional Services from 2001 to 2002. His early career also includes roles at Gateway Computer and Qwest Communications International, Inc., where he developed foundational skills in sales and customer service.
Education and Expertise
Andrew Jobson holds a BA (Hons) in Economics and American Studies from the University of Central Lancashire. His academic background supports his expertise in continuous process improvement and enterprise customer growth. He has a proven ability to develop and implement multi-channel project roadmaps, demonstrating his capability to translate strategic vision into actionable outcomes.
Advisory Role at Rutgers University
Since 2018, Andrew Jobson has served as an Advisory Board Member at Rutgers University. In this capacity, he contributes his insights and expertise to support the university's initiatives and programs, particularly in areas related to customer service and operational excellence.