Samuel Brewer
About Samuel Brewer
Samuel Brewer serves as the Customer Service Operations Manager at Overstock.com, where he has worked since 2020. He has a background in customer service management, having previously held roles at eBay, StubHub, and Walmart.
Work at Overstock
Samuel Brewer has been serving as the Customer Service Operations Manager at Overstock.com since 2020. In this role, he transitioned from a previous position as BPO CS Operations Manager. His focus includes implementing High Performing Team Models to improve customer service operations. Brewer emphasizes relationship-building and accountability in his leadership style, aiming to develop sustainable results within the organization.
Previous Experience at eBay
Before joining Overstock, Samuel Brewer worked at eBay for nine years, from 2010 to 2019, where he held the position of Coach 2. In this role, he contributed to enhancing customer service through coaching and operational improvements. His experience at eBay laid a foundation for his subsequent roles in customer service management.
Experience at StubHub and Walmart
Samuel Brewer also has experience as a Quality Assurance Team Lead at StubHub, where he worked for one year from 2019 to 2020. Prior to that, he was employed at Walmart as an Asset Protection Specialist from 2004 to 2010 for six years. These roles contributed to his expertise in customer service and operations management.
Education and Leadership Philosophy
Samuel Brewer studied at West Jordan High School. He advocates for a service-based leadership style, emphasizing the importance of serving both people and business. His approach focuses on developing sustainable results through relationship-building and accountability, which he applies in his current role at Overstock.