Robert Riding
About Robert Riding
Robert Riding is a Field Integration Engineer with extensive experience in technical support and managed print services. He has worked for several companies, including Canon and Toshiba, and possesses skills in the installation and service of high-value professional print devices.
Current Role at Packsize
Robert Riding currently serves as a Field Integration Engineer at Packsize, a position he has held since 2019. He operates from Wigan, Greater Manchester, United Kingdom. In this role, he is involved in the integration of systems and services, focusing on enhancing operational efficiency and customer satisfaction.
Previous Experience at Canon (UK)
Robert Riding has extensive experience with Canon (UK), where he worked in two capacities. He served as a Systems Service Engineer from 2011 to 2019 for eight years, and prior to that, he was a Field Service Engineer from 2007 to 2011 for four years. His roles involved providing technical support and managing print services.
Background in Technical Support and Engineering
Robert Riding has a diverse background in technical support and engineering. He worked as a Field Service Engineer at Toshiba Business Solutions for 11 months in 2006-2007 and spent 11 years as a Service Engineer at FH Brown Office Technologies Ltd. from 1989 to 2000. His experience includes the installation and servicing of high-value professional print devices.
Education and Technical Skills
Robert Riding studied at Wigan Technology College, where he achieved a qualification in Computer Programming in Visual Basic from 1996 to 1997. He also attended St Helens College, earning an HNC in Computer Networking from 1999 to 2001. His educational background supports his expertise in managing Key Performance Indicators (KPIs) such as First Time Fix, Recall Rate, Stock Control, and Sales Leads.
Experience with High-Value Equipment
Robert Riding possesses significant expertise in working with both networked and non-networked high-value equipment. His experience includes providing technical support and managing print services, which has equipped him with the skills necessary to handle complex installations and service requirements.