William Benn
About William Benn
William Benn is a Field Service Engineer with extensive experience in IT support and systems management. He has worked for various companies including DecisionOne, Hewlett-Packard, and Packsize, and holds a Microsoft Certified Systems Engineer (MCSE) certification.
Current Role at Packsize
William Benn serves as a Field Service Engineer at Packsize, a position he has held since 2019. In this role, he operates within the Western New York and Ontario, Canada regions. His responsibilities include managing and implementing IT solutions, leveraging his expertise in both software and hardware installation. His strong skills in system deployment enhance his effectiveness in this position.
Previous Experience at DecisionOne
Before joining Packsize, William Benn worked at DecisionOne as a Field Service Engineer from 2013 to 2019. During his six years in the Buffalo/Niagara, New York area, he developed skills in technical support and system management, contributing to his overall expertise in the field.
Technical Support Role at Hewlett-Packard
William Benn was employed at Hewlett-Packard as a Technical Support Representative from 2012 to 2013. His role involved providing technical assistance and support, which helped him gain valuable experience in customer service and technical troubleshooting.
Educational Background and Certifications
William Benn studied Computer Technology/Computer Systems Technology at Tech State, where he achieved the Microsoft Certified Systems Engineer (MCSE) certification. This certification indicates his advanced proficiency in computer systems technology. Additionally, he attended Erie Community College, where he studied Business Administration and Management, General.
Career History and Skills Development
William Benn has a diverse career history that includes roles at Citi as a Systems Administrator and at Dell as Technical Field Services. His background in account management aids in maintaining client relationships and ensuring customer satisfaction. His skills in system deployment and expertise in software and hardware installation have been critical throughout his career.