Daphne Robertson
About Daphne Robertson
Daphne Robertson serves as the VP of Customer Experience and Operations at #paid, where she has worked since 2022. With a background in finance and customer advocacy, she has held various roles in customer experience and operations across multiple organizations, including TD Asset Management and Indigo.
Current Role at #paid
Daphne Robertson serves as the Vice President of Customer Experience and Operations at #paid. She has held this position since 2022, focusing on enhancing customer interactions and operational efficiency. Her role involves advocating for customer needs and implementing strategies that improve overall service delivery.
Previous Experience at #paid
Prior to her current role, Daphne held several positions at #paid, including Director of Customer Experience and Operations from 2020 to 2022, and Revenue Operations from 2018 to 2020. Her tenure at #paid has contributed to her extensive experience in customer success and operational management.
Education and Expertise
Daphne Robertson studied at Western University, where she earned a degree in Media, Information and Technoculture. She also attended Ivey Business School at Western University, achieving an Honors Business Administration (HBA) degree with a focus on Finance. Additionally, she studied at Università Bocconi, obtaining a Bachelor's Degree in Finanza, generale.
Coaching and Mentorship Roles
Daphne is actively involved in coaching and mentorship. She has been a Life Coach at Co-Active Training Institute since 2022 and serves as a Growth Coach at Catalyst Software. Furthermore, she is a mentor with the University of Toronto Women’s Student Association and Monday Girl, providing guidance to aspiring professionals.
Advocacy and Professional Philosophy
Daphne emphasizes the importance of fostering an environment that encourages growth through courage and vulnerability. She believes in the power of asking insightful questions and digging deep to develop iconic companies. Her approach reflects her commitment to customer advocacy and operational excellence.