Daphne Wu
About Daphne Wu
Daphne Wu serves as the Director of Customer Experience and Operations at #paid and has a diverse background in customer success, revenue management, and business development. She has held various roles in organizations such as the University of Toronto Women’s Student Association, On Deck, and TD Asset Management, and has earned degrees from notable institutions including Ivey Business School and Università Commerciale 'Luigi Bocconi'.
Current Role at University of Toronto Women’s Student Association
Daphne Wu serves as a Mentor at the University of Toronto Women’s Student Association since 2020. In this role, she provides guidance and support to students, fostering their personal and professional development. Her involvement spans over four years, highlighting her commitment to empowering women in academia.
Current Position at #paid
Daphne Wu holds the position of Director, Customer Experience and Operations at #paid since 2020. In this role, she is responsible for overseeing customer experience initiatives and operational strategies. Her tenure at #paid has been marked by her previous roles in Revenue Management, Operations & Program Success, and Revenue Operations, contributing to her comprehensive understanding of the organization.
Experience at On Deck
Since 2021, Daphne Wu has been a Founding Fellow in the On Deck Customer Success (ODCS1) program. This position allows her to leverage her expertise in customer success and operational management, contributing to the growth and development of the program while enhancing her professional network.
Educational Background
Daphne Wu completed her secondary education at Earl Haig Secondary School, earning her Ontario Secondary School Diploma. She furthered her studies at Università Commerciale 'Luigi Bocconi', where she obtained a Bachelor’s Degree. Additionally, she studied at Ivey Business School at Western University, achieving an Honors Business Administration (HBA) degree. Her educational background provides a solid foundation for her career in customer experience and operations.
Previous Work Experience
Daphne Wu has a diverse work history, including roles in Corporate Finance, Market Research, and Business Development. She worked at #paid in various capacities from 2016 to 2020, including Corporate Finance and Revenue Operations. Other notable positions include a Rotational Program at TD Asset Management and a role at CIBC in Communications and Governance. This extensive experience across different sectors has equipped her with a broad skill set.