Aaron Pouliot
About Aaron Pouliot
Aaron Pouliot is a Proactive Support Engineer at PaperCut Software, with extensive experience in IT support and technical documentation. He has worked in various roles within the company and has a strong background in customer support and technical writing.
Work at PaperCut Software
Aaron Pouliot has held multiple roles at PaperCut Software, contributing significantly to the company's support operations. He began as a Software Support Engineer from 2017 to 2018, where he provided technical assistance to customers. He then advanced to the position of Senior Software Support Engineer from 2019 to 2024, enhancing his responsibilities in customer support. Currently, he serves as a Proactive Support Engineer, a role he has held since 2024. In this position, he utilizes data analysis to identify support issue trends and create self-service documentation, which aids customers in resolving issues independently.
Previous Experience in IT Support
Before joining PaperCut Software, Aaron Pouliot gained valuable experience in IT support roles. He worked at Sun Valley Resort as an IT Support Specialist from 2012 to 2013, where he provided technical support in Sun Valley, Idaho. Following this, he served as a Jr. Systems Administrator at Smith Optics from 2013 to 2017, working in Portland, Oregon. His diverse background in IT support has equipped him with the skills necessary for effective customer interactions.
Education and Expertise
Aaron Pouliot holds a Bachelor of Arts (BA) in Modern Languages from Central Washington University, which he completed from 2005 to 2009. His educational background complements his technical skills, allowing him to produce clear and accessible technical documentation. Additionally, he possesses certifications in Comptia A+, Network+, and Security+, which demonstrate his foundational knowledge in IT infrastructure and security.
Technical Writing and Documentation Skills
Aaron has authored and collaborated on hundreds of technical documents aimed at both internal and external audiences. His work focuses on enhancing self-service support capabilities, making it easier for customers to find solutions to their issues. He combines his technical writing skills with his background in modern languages, which improves the clarity and accessibility of the documentation he produces.
Customer Support Expertise
Aaron Pouliot possesses expertise in telephone triage, which enables efficient and effective customer support interactions. His experience in various support roles has honed his ability to address customer needs promptly and accurately. His current role as a Proactive Support Engineer further emphasizes his commitment to improving customer support through data analysis and self-service solutions.