Thomas Pearce
About Thomas Pearce
Thomas Pearce is a Tier 3 Support Engineer at PaperCut Software, where he has worked since 2019. He has a background in information technology and extensive experience in maintaining core infrastructure and utilizing integrated technologies.
Current Role at PaperCut Software
Thomas Pearce has been employed at PaperCut Software as a Tier 3 Support Engineer since 2019. In this role, he is responsible for providing advanced technical support and troubleshooting for clients. His work involves maintaining and enhancing the functionality of PaperCut's software solutions, ensuring optimal performance for users. Based in Bracknell, Pearce has contributed to the company's mission of improving print management and sustainability through effective support.
Previous Experience at SAS
Prior to his current position, Thomas Pearce worked at SAS UK for a total of six years in various roles. He began as a Helpdesk Administrator from 2011 to 2013, where he provided technical support to users. He then transitioned to a Helpdesk Technician from 2013 to 2017, followed by a role as Senior Associate Systems Administrator from 2017 to 2019. Throughout his tenure at SAS, he developed service schedules and knowledge base articles, enhancing the support infrastructure.
Education and Qualifications
Thomas Pearce studied at Wye Valley School and achieved a BTEC in Music Recording. He furthered his education at Wye Valley 6th Form College, where he studied Information Technology and earned an A Level. His educational background has provided him with a solid foundation in both technology and creative disciplines, contributing to his technical expertise.
Technical Expertise and Skills
Thomas Pearce possesses a wide range of technical competencies, particularly in maintaining core infrastructure within managed environments. His expertise includes integrated technologies such as SRS on Lenovo systems and PaperCut on Kyocera devices. He is skilled in various technologies, including Exchange, Office 365, Dell Latitude/Poweredge, Lenovo Think systems, Red Hat Enterprise Linux, Cisco IOS, and Apple Mac. This diverse skill set enables him to address complex technical challenges effectively.