Josué Bernal
About Josué Bernal
Josué Bernal is an Onboarding Manager at Parrot, with over seven years of experience in customer success and community building within the entrepreneurship ecosystem. He has held various roles in companies such as TrueHome, Hackmetrix, and Yaydoo, and has actively contributed to initiatives like Startup Weekend.
Work at Parrot Software 🦜
Josué Bernal serves as the Onboarding Manager at Parrot Software since 2023. In this role, he focuses on facilitating a smooth onboarding experience for new clients, ensuring they understand and effectively utilize the software solutions offered. His position is based in Miguel Hidalgo, CDMX, Ciudad de México, México, where he applies his extensive experience in customer success to enhance user engagement and satisfaction.
Previous Experience in Customer Success
Before joining Parrot Software, Josué Bernal held the position of Manager of Customer Success at TrueHome from 2019 to 2022. He also worked at Hackmetrix as Manager of Customer Success for six months in 2022 to 2023. His roles in these companies involved overseeing customer relations and improving service delivery to enhance overall customer satisfaction.
Background in Sales and Customer Experience
Josué has a diverse background in sales and customer experience. He worked at Sección Amarilla as an Asesor de ventas Publicitarias from 2014 to 2015. He also served as an Engagement & Customer Experience Specialist at Aliada MX from 2015 to 2017 and as a Customer Experience Specialist at EasyBroker from 2017 to 2018. These roles contributed to his understanding of customer needs and effective communication strategies.
Community Involvement and Initiatives
Josué Bernal has actively participated in community-driven initiatives, including volunteering for Startup Weekend. He has also contributed to programs aimed at teaching STEAM methodology to children, reflecting his commitment to community engagement and education. Additionally, he co-created Bootcamps focused on comedy and entrepreneurship, showcasing his interest in fostering creativity and innovation.
Expertise in Process Improvement
With over seven years of experience in the entrepreneurship ecosystem, Josué specializes in improving communication and user experience. He focuses on enhancing processes and workflows to reduce production times, which is essential for operational efficiency. His expertise enables organizations to better serve their clients and streamline their operations.