Ricardo Palma
About Ricardo Palma
Ricardo Palma is an Onboarding Specialist at Parrot in Ciudad de México, where he has worked since 2023. He has extensive experience in customer acquisition, onboarding, and retention projects across various roles in the operations and customer service sectors.
Work at Parrot Software 🦜
Ricardo Palma has been serving as an Onboarding Specialist at Parrot Software since 2023. In this role, he focuses on customer acquisition, onboarding, and retention projects. His responsibilities include optimizing processes and implementing data-driven decision-making strategies to enhance service quality and organizational wellness. His tenure at Parrot Software spans approximately nine months, during which he has contributed to improving the onboarding experience for new clients.
Previous Experience in Customer Solutions
Prior to joining Parrot Software, Ricardo Palma worked at TKM Customer Solutions as a Telephone Service Advisor for five months in 2022. In this position, he engaged with customers to address inquiries and provide support. He also served at Lalamove in various capacities, including Operations Team Lead and Operations Support, where he focused on client onboarding and operational efficiency.
Education and Expertise
Ricardo Palma studied at Universidad Nacional Autónoma de México, where he earned a Licenciatura in Psicología from 2018 to 2022. His educational background provides him with insights into human behavior, which he applies in his professional roles. He is passionate about leveraging data to inform business decisions and believes in nurturing team talent through effective leadership.
Background in Organizational Development
Ricardo has experience in organizational development, having worked at MOBO MEXICO for two months in 2022. His role involved onboarding and supporting organizational initiatives. Additionally, he worked as a Project Specialist at Universidad Nacional Autónoma de México from 2021 to 2022, where he contributed to various projects that likely enhanced his project management skills.
Focus on Process Optimization
Throughout his career, Ricardo Palma has demonstrated a strong focus on optimizing business processes. He has been involved in projects aimed at improving service quality and organizational wellness. His approach emphasizes data-driven decision-making, which allows him to implement strategies that enhance operational efficiency and customer satisfaction.