Cassandra Daly
About Cassandra Daly
Cassandra Daly is the Customer Support Team Lead at Partnerize in the USA, where she has worked since 2022. She has a background in managing high-performance teams and specializes in empathetic leadership, with previous roles at Healthfirst and Nordstrom.
Work at Partnerize
Cassandra Daly serves as the Customer Support Team Lead at Partnerize, a role she has held since 2022. In this position, she is responsible for overseeing customer support operations and ensuring high levels of service delivery. Her proactive approach contributes to the effectiveness of her team in addressing customer needs and enhancing overall satisfaction.
Previous Experience in Customer Support
Before joining Partnerize, Cassandra worked at Healthfirst as Supervisor of Contact Center Operations from 2016 to 2020. During her four years in this role, she managed a team in Orlando, Florida, focusing on improving customer interactions and operational efficiency. Additionally, she held the position of Department Manager at Nordstrom from 2009 to 2014, where she gained valuable experience in retail management and customer service.
Education and Expertise
Cassandra earned her Bachelor of Science degree in Architecture from Wentworth Institute of Technology, where she studied from 2005 to 2009. Her educational background complements her professional skills, which include diplomatic conflict resolution and an understanding of consumer behavior. These competencies enhance her ability to lead teams effectively and foster positive customer experiences.
Background in Engineering and Management
Cassandra's career also includes a brief tenure as a Sales Engineer at URETEK Holdings, Inc., where she worked for six months in 2014. This experience provided her with insights into technical sales and customer engagement, further diversifying her professional skill set. Her management roles across various industries reflect her capability in leading high-performance teams in dynamic environments.
Leadership Style
Cassandra Daly is recognized for her empathetic leadership style, which focuses on transforming team dynamics and fostering collaboration. Her innovative approach to managing teams in fast-paced settings has proven effective in achieving operational goals and enhancing team performance.