Hanae B.
About Hanae B.
Hanae B. is a Senior Customer Success Manager with extensive experience in customer success and account management across various industries. She is fluent in English and Japanese and has a strong background in web production, sales, and meaningful client communication.
Work at Partnerize
Hanae B. currently serves as a Senior Customer Success Manager at Partnerize, a position she has held since 2023. In this role, she focuses on managing client relationships and ensuring customer satisfaction. Her responsibilities include leading campaign website projects and implementing SEO marketing initiatives, particularly for clients in the banking and insurance sectors.
Previous Experience in Customer Success
Prior to her current role, Hanae B. accumulated extensive experience in customer success management. She worked at Wrike as a Customer Success Manager from 2020 to 2023, and at Citrix for one year from 2021 to 2022. Additionally, she was a Customer Success Manager at Statista for three months in 2019. Her diverse background includes managing a portfolio of approximately 100 B2B partners in the travel industry.
Sales and Account Management Background
Hanae B. has a solid foundation in sales and account management, having worked at Booking.com in various roles. She served as an Account Executive from 2018 to 2019 and as a Partner Content Specialist from 2016 to 2018. These positions involved direct client interaction and content management, contributing to her comprehensive understanding of customer needs and expectations.
Education and Expertise
Hanae B. holds a Bachelor of Arts degree in Mathematics and Visual Communication from Carnegie Mellon University, where she studied from 2007 to 2011. Her educational background is complemented by her studies at Vestavia Hills High School and the Science Academy of South Texas. She is fluent in both English and Japanese, enabling her to communicate effectively in diverse environments.
Diverse Work Experience
Hanae B. has a varied work history that spans web production, teaching, and translation. She worked as an English and Mathematics Teacher at TRY GROUP LIMITED in 2015 and as a freelance translator at Gengo. This diverse experience has equipped her with a unique skill set that enhances her ability to engage with clients and colleagues in meaningful ways.