Michael G.
About Michael G.
Michael G. is a Software Integration Engineer with extensive experience in the computer software industry, currently working at Partnerize in Newcastle upon Tyne. He has held various roles at Sage, including Technical Support Advisor and Digital Specialist, and has a strong background in training and documentation for integration processes.
Work at Partnerize
Michael G. has been employed at Partnerize as a Software Integration Engineer since 2020. His role involves working on software integration processes, contributing to the development and implementation of solutions that enhance operational efficiency. He is based in Newcastle upon Tyne, England, and has been part of the team for four years.
Previous Experience at Sage
Michael G. held multiple positions at Sage from 2012 to 2020. He worked as a Technical Support Advisor for five years, where he provided assistance to clients and resolved technical issues. He then transitioned to roles such as Digital Specialist and Onsite Consultant, further developing his expertise in software solutions. His last role at Sage was as a Coaching Associate from 2016 to 2017, where he focused on training and mentoring staff.
Background in Customer Service
Before his tenure at Sage, Michael G. worked at the Department for Work and Pensions (DWP) as a Customer Service Representative and Crisis Loan Interviewer from 2009 to 2010. This role involved direct interaction with clients, assessing their needs, and providing appropriate support. His experience in customer service laid a foundation for his subsequent roles in the software industry.
Education and Expertise
Michael G. studied Information Technology at George Stephenson High from 2003 to 2008 and achieved a VCE from 2000 to 2005. His educational background provided him with a strong foundation in IT principles. He has developed expertise in creating documentation for integration processes, which assists future managers and engineers in troubleshooting. Additionally, he possesses skills in Sage 50 Accounts and Report Design.
Training and Coaching Experience
Michael G. has a notable background in training and coaching Technical Support Advisors. His experience in this area has contributed to enhancing the skills and performance of team members, demonstrating his commitment to professional development within the software industry.