Joann Billman
About Joann Billman
Joann Billman serves as the Facility Collections Director at Partners Pharmacy, where she has enhanced care for over 30,000 residents across nine states. With extensive experience in the pharmaceuticals industry, she has a strong background in strategic partnerships and customer-focused service.
Current Role at Partners Pharmacy
Joann Billman serves as the Facility Collections Director at Partners Pharmacy, a position she has held since 2016. In this role, she has been instrumental in implementing personalized service strategies that enhance the quality of care for over 30,000 residents across nine states. Her focus on improving service delivery has contributed to a customer-centric approach within the organization.
Previous Experience in the Pharmaceuticals Industry
Before her current role, Joann Billman worked at Omnicare Inc. as Senior Manager - Special Accounts from 2006 to 2016. During her tenure, she managed national facility and private pay bankruptcy and litigation matters. Her experience in the pharmaceuticals industry spans over a decade, where she focused on improving outcomes and reducing costs through strategic partnerships with various facilities.
Background in Legal Services
Joann Billman began her career as a Paralegal at Lerner, Sampson & Rothfuss from 2002 to 2006 in Cincinnati, Ohio. This four-year experience provided her with a solid foundation in legal processes and documentation. Additionally, she worked as a Bankruptcy Specialist at The Provident Bank from 1996 to 2002, where she gained valuable insights into financial and legal matters.
Education and Qualifications
Joann Billman studied at Mount St. Joseph University, where she earned an Associate's degree, Bachelor's degree, and Bachelor of Arts in Paralegal studies from 2010 to 2014. Her educational background has equipped her with the knowledge and skills necessary for her roles in both the legal and pharmaceuticals sectors.
Contributions to Employee Empowerment
At Partners Pharmacy, Joann Billman has played a key role in fostering a customer-focused approach through employee empowerment. Her initiatives have encouraged staff to engage actively in service delivery, which has positively impacted the overall experience of residents and facilities served by the pharmacy.