Eugenia Russell
About Eugenia Russell
Eugenia Russell serves as the Vice President of the Member Contact Center at Patelco Credit Union, where she has worked since 2022. With a background in customer experience and operations management, she has held significant roles at RH and Wells Fargo over her 20-year career.
Work at Patelco Credit Union
Eugenia Russell serves as the Vice President of the Member Contact Center at Patelco Credit Union. In this role, she has been instrumental in managing third-party service providers that support the Contact Center's operations. Since joining Patelco in 2022, she has focused on enhancing member service through the implementation of digital delivery solutions and operational business processes. Russell emphasizes the adaptation of new technologies to improve efficiency within the contact center, ensuring that members receive high-quality service and timely resolutions to their issues.
Previous Experience at RH
Before her current position, Eugenia Russell worked at RH, where she held the role of Senior Director of Customer Experience from 2021 to 2022. Prior to that, she served as the Director of Customer Experience for one year from 2020 to 2021. In these roles, she contributed to improving customer interactions and overall experience within the company, focusing on operational excellence and customer satisfaction.
Career at Wells Fargo
Eugenia Russell spent two decades at Wells Fargo, where she held multiple positions, including Fraud and Claims Operations Manager and Vice President. Her tenure at Wells Fargo lasted from 2000 to 2020. During this time, she developed extensive expertise in operations management and customer service, which laid the foundation for her subsequent roles in customer experience leadership.
Education and Expertise
Eugenia Russell earned a Bachelor of Arts degree in History from California State University - East Bay. Her educational background, combined with her extensive professional experience in customer service and operations management, equips her with a strong foundation for her current role in the financial services sector.