Jasmine Mc Peters
About Jasmine Mc Peters
Jasmine Mc Peters is a Member Services Specialist at Patelco Credit Union, where she has worked since 2018. She holds an MBA and a Bachelor's degree in Business, along with a Certificate in Human Resources Management, and has expertise in compensation metrics and compliance.
Work at Patelco Credit Union
Jasmine Mc Peters has been employed at Patelco Credit Union as a Member Services Specialist since 2018. In this role, she focuses on providing exceptional service to members and ensuring their needs are met effectively. Her responsibilities include assisting members with account inquiries, facilitating transactions, and promoting financial products and services. Over her tenure, she has contributed to enhancing member satisfaction and loyalty.
Education and Expertise
Jasmine Mc Peters holds a Master of Business Administration (MBA) from the University of Phoenix, which she completed in 2023. Prior to this, she earned a Bachelor's degree in Business, Management, Marketing, and Related Support Services from the same institution between 2019 and 2022. Additionally, she obtained a Certificate in Human Resources Management/Personnel Administration from 2019 to 2020. Her educational background equips her with a comprehensive understanding of business operations and human resources.
Background in Customer Service Management
Before joining Patelco Credit Union, Jasmine Mc Peters worked as a Customer Service Manager at Westamerica Bank from 2017 to 2018 in Concord, California. In this position, she managed customer service operations and developed strategies to enhance service delivery. Her experience in customer service management laid the foundation for her current role, where she continues to prioritize member engagement and satisfaction.
Achievements in Compensation and Reporting
Jasmine Mc Peters has demonstrated expertise in developing compensation packages and creating reporting metrics. She played a key role in evaluating and improving organizational compensation structures, ensuring compliance with compensation practices and current legislation. Her work has contributed to the development of competitive compensation offers and effective talent acquisition strategies.