Jay Ali Baraki
About Jay Ali Baraki
Jay Ali Baraki is a Sr. Senior Member Service Representative at Patelco Credit Union, with a background in business information systems and accounting. He has experience in customer service and interpretation, and he is interested in technological innovation.
Work at Patelco Credit Union
Jay Ali Baraki has been employed at Patelco Credit Union as a Senior Member Service Representative since 2017. In this role, he focuses on providing exceptional customer service and educating members about self-service capabilities. He promotes digital service channels to enhance member experience and streamline operations. His tenure at Patelco has allowed him to develop a strong understanding of member needs and the financial services industry.
Education and Expertise
Jay Ali Baraki earned a Bachelor's degree in Business Information Systems from San Francisco State University, where he studied from 2019 to 2021. Prior to this, he obtained an Associate's degree in Accounting and Business Management from Berkeley City College, completing his studies in 2019. His educational background provides a solid foundation in business principles and information systems, which he applies in his current role.
Background
Before joining Patelco Credit Union, Jay Ali Baraki worked at Union Bank as a Senior Teller from 2014 to 2015 in the Greater San Diego Area. He also has experience as an Interpreter at Global Linguist Solutions, LLC, where he worked for five years in Baghdad, Iraq, from 2003 to 2008. This diverse work history has equipped him with valuable skills in customer interaction and communication.
Interests and Skills
Jay Ali Baraki has a strong interest in technological innovation, particularly in areas such as data science, graphic design, cloud computing, and network protocols. He is self-motivated and focuses on leveraging his skills and experience for both personal and professional growth. His ability to quickly grasp new ideas and concepts enhances his contributions in team environments, where he actively shares knowledge and learns from colleagues.
Commitment to Customer Service
Jay Ali Baraki demonstrates a commitment to customer service excellence in his role at Patelco Credit Union. He actively educates members on self-service capabilities, helping them to utilize digital service channels effectively. His focus on enhancing member experience reflects his dedication to providing quality service and support.