Dawn Hattison
About Dawn Hattison
Dawn Hattison serves as the Senior Director of the Hospital Customer Service Team at PatientPoint, where she has worked since 2011. Based in the Little Rock, Arkansas area, she manages a team that produces patient guides for over 500 hospitals and collaborates with various departments to enhance customer service.
Work at PatientPoint
Dawn Hattison has served as the Senior Director of the Hospital Customer Service Team at PatientPoint since 2011. In this role, she manages a team responsible for producing patient guides for over 500 hospitals. Hattison has developed processes and procedures for new product launches, ensuring efficient operations within the organization. She collaborates closely with the Chief Operations Officer to manage departmental budgets and timelines, contributing to the overall success of the team. Additionally, she coordinates with sales teams to monitor sales initiatives and provide insights on customer needs and competitive landscape.
Previous Experience
Before joining PatientPoint, Hattison held several positions in retail management. She was the Store Manager at Garden Ridge from 2009 to 2011, overseeing store operations in the Little Rock area. Prior to that, she worked as an Assistant Store Manager at Family Dollar from 2007 to 2009. Hattison also gained experience as a Print Production Manager at Cranford Johnson Robinson Woods from 2001 to 2007, where she managed print production processes. Earlier in her career, she worked as a Traffic/Budget Coordinator at TCBY from 1994 to 1997.
Education and Expertise
Dawn Hattison earned a Bachelor’s degree in Marketing and Advertising from the University of Arkansas at Little Rock. Her educational background provides her with a solid foundation in marketing principles and strategies, which she applies in her current role at PatientPoint. Hattison's expertise includes managing customer service teams, developing product launch processes, and coordinating with various departments to enhance operational efficiency.
Project Management Skills
In her role at PatientPoint, Hattison has previously managed timelines for the publication of patient guides for over 200 hospitals in the Midwest and West Regions. This experience highlights her project management skills and ability to oversee complex processes involving multiple stakeholders. Her focus on timelines and coordination with sales teams demonstrates her commitment to meeting customer needs and ensuring successful project outcomes.