Erica Terwort
About Erica Terwort
Erica Terwort serves as the Onboarding Coordinator at PatientPoint®, where she has worked since 2014. She has a background in customer service and relationship management, with previous roles at FedEx Office and Triplefin.
Work at PatientPoint
Erica Terwort has been employed at PatientPoint® since 2014, currently holding the position of Onboarding Coordinator. In this role, she has been responsible for facilitating the onboarding process for new employees and ensuring that they are integrated smoothly into the organization. Prior to her current role, she worked as a Relationship Manager at PatientPoint® for seven months in 2013-2014, where she focused on managing client relationships and enhancing customer satisfaction.
Previous Employment Experience
Before joining PatientPoint®, Erica Terwort worked at FedEx Office as a Customer Service Specialist from 2004 to 2011. During her seven years there, she developed skills in customer service and support. Following her tenure at FedEx Office, she served as a Pharmacy Billing Specialist at Triplefin from 2011 to 2013, where she gained experience in billing processes and pharmacy operations.
Education and Expertise
Erica Terwort earned her Bachelor of Science (BS) degree in Communication from the University of Dayton, completing her studies from 1999 to 2003. This educational background has equipped her with strong communication skills, which are essential in her roles within the healthcare and customer service sectors.
Professional Background
Erica Terwort has a diverse professional background that spans over a decade in various roles. Her experience includes significant positions in customer service, relationship management, and pharmacy billing. This varied experience has contributed to her expertise in onboarding processes and client relations in her current role at PatientPoint®.