Matthew Grayford
About Matthew Grayford
Matthew Grayford is a Network/System Administrator at PatientPoint® in Cincinnati, Ohio, where he has worked since 2016. He has over a decade of experience in customer service and a diverse skill set in IT management and support.
Work at PatientPoint
Matthew Grayford has served as a Network/System Administrator at PatientPoint® since 2016. In this role, he is responsible for maintaining the network infrastructure and ensuring system reliability. His tenure at PatientPoint spans over eight years, during which he has contributed to various IT initiatives in Cincinnati, Ohio. His responsibilities include managing server space and implementing backup solutions as part of software configuration management.
Previous Experience at GameStop
Before joining PatientPoint, Matthew Grayford worked at GameStop as a Keyholder from 2011 to 2014. This role involved managing store operations and providing customer service. His experience at GameStop contributed to his decade-long background in customer service, enhancing his communication skills with both clients and colleagues.
Education and Expertise
Matthew Grayford studied Computer Engineering at the University of Central Florida from 2013 to 2015. His education provided him with a solid foundation in technical concepts and practices. He has developed expertise in several areas, including Remote Device Management using MOKI, which he has utilized for the past two years.
Technical Skills and Specializations
Matthew Grayford possesses a diverse skill set in IT management and support. His roles have included Jira System Administrator, IT support specialist, AirWatch Administrator, Octopus Deploy Administrator, and TeamCity Administrator. He has extensive experience in troubleshooting various technical issues, which enhances his effectiveness in his current role.