Patra Corporation
Patra Corporation is a technology-enabled insurance outsourcing company that provides a range of services including insurance processing and contact center solutions, primarily utilizing its PatraOne platform to enhance operational efficiency.
Services
Patra Corporation provides technology-enabled insurance outsourcing solutions catering to varied industry needs. Their services encompass insurance processing, small accounts management, contact center solutions, and print and virtual mail services. The company utilizes its proprietary platform, PatraOne, to drive automation and digitization, enhancing operational efficiency for clients.
Client Base and Market Impact
Patra Corporation serves a significant portion of the insurance market. It provides services to 72% of the top 25 agencies and 75% of the top 5 wholesalers. The company processes 65% of the wholesale volume, reflecting its substantial impact within the industry.
Global Team and Operations
Patra Corporation maintains a global team of over 6,000 process executives who manage more than 20 million transactions annually. This extensive operational infrastructure supports the company's administrative processes and client solutions, ensuring high efficiency and reliability.
Recognitions and Awards
Patra Corporation has earned several accolades over the years. Recognized as a 5-Star Insurance Technology Provider by Insurance Business Magazine in 2021, the company has also been listed in Inc. 5000's 2023 Fastest Growing Companies. Further distinctions include being named a Top Insurance Employer by Insurance Business Magazine in 2022, inclusion in CIO Views' Most Valuable Tech Companies in 2021, and receiving the W3 Awards Silver Winner in 2019.
Customer Satisfaction
Patra Corporation prides itself on achieving high levels of customer satisfaction. The company boasts a client retention rate of 98% and holds a Net Promoter Score of 38, indicative of strong client loyalty and overall satisfaction with the services provided.