Tonya Dowell, Cisr
About Tonya Dowell, Cisr
Tonya Dowell is a Client Success Manager at Patra Corporation, where she has worked since 2022. With over 20 years of experience in the insurance industry, she has held various roles, including Senior Client Consultant and Team Lead, and is known for her strong relationship-building skills and problem-solving abilities.
Current Role as Client Success Manager
Tonya Dowell serves as a Client Success Manager at Patra Corporation, a position she has held since 2022. In this role, she focuses on ensuring client satisfaction and fostering strong relationships. Her responsibilities include coordinating with clients to understand their needs and implementing solutions that enhance their experience with the company.
Previous Experience at Patra Corporation
Tonya Dowell has a significant history with Patra Corporation, having worked there in various capacities. She was a Senior Client Consultant from 2018 to 2022 and a Team Lead from 2016 to 2018. Additionally, she served as a Client Consultant from 2014 to 2016. Throughout her tenure, she demonstrated leadership in managing offshore teams and utilized technology to improve client satisfaction.
Insurance Industry Background
With over 20 years of experience in the insurance industry, Tonya Dowell has held multiple roles that emphasize client management and relationship building. She worked as a Commercial Lines Account Manager at several firms, including Nasburg & Company Insurance and Brown & Brown Insurance. Her extensive background equips her with the skills necessary to exceed client expectations.
Education and Qualifications
Tonya Dowell studied at Bakersfield College, where she earned an Associate of Arts (A.A.) degree in Political Science and Government from 1993 to 1995. This educational background contributes to her analytical skills and understanding of client needs within the insurance sector.
Skills and Expertise
Tonya Dowell possesses strong problem-solving, time management, and critical thinking skills. She excels in high-pressure situations, which is essential in the fast-paced insurance industry. Her ability to lead teams and coordinate technology-based solutions further enhances her effectiveness in client management.