Devon Brown
About Devon Brown
Devon Brown serves as the SAP Application Support Manager at Patterson Companies, Inc., where he has worked since 2012. He holds a Bachelor of Science in Business Administration and a Master of Arts in History, and he applies ITIL methodologies to improve SAP application support processes.
Work at Patterson Companies
Devon Brown serves as the SAP Application Support Manager at Patterson Companies, Inc. since 2012. In this role, he focuses on enhancing SAP application support processes by utilizing ITIL methodologies. He monitors trends, enhancements, defects, and demands to improve SAP system functionality. Additionally, he aims to streamline order functionality to enhance overall business operations. Brown also creates knowledge articles to support users at all levels of the SAP system.
Education and Expertise
Devon Brown holds a Bachelor of Science (B.S.) in Business Administration, Management and Operations from the University of Phoenix, which he completed from 1999 to 2004. He furthered his education by obtaining a Master of Arts (M.A.) in History from the University of Northern Colorado between 2011 and 2015. His academic background supports his expertise in managing SAP applications and enhancing business processes.
Previous Work Experience
Before joining Patterson Companies, Devon Brown worked at StarTek as a Technical Escalations Supervisor for nine months in 2006 to 2007. He also held the position of Project Manager at StarTek for six years, from 2000 to 2006. Additionally, he served as Customer Service Coordinator II at the University of Northern Colorado for five years, from 2007 to 2012. These roles contributed to his skills in technical support and project management.
Professional Skills
Devon Brown employs various reporting tools to effectively communicate business needs to functional development teams. His focus on utilizing ITIL methodologies aids in enhancing SAP application support processes. He is skilled in monitoring system trends and functionality, which allows him to identify areas for improvement within the SAP system.