Antal Leib
About Antal Leib
Antal Leib serves as the Director of Customer Support at PayEm, bringing extensive experience in customer service management from previous roles at companies such as Elementor and Oracle. He has a strong background in managing virtual teams and key account customers, with a focus on providing support to global clients.
Work at PayEm
Antal Leib serves as the Director of Customer Support at PayEm, a role he has held since 2021. In this position, he oversees the customer support operations, focusing on delivering effective solutions and support to clients. His responsibilities include managing a team that addresses customer inquiries and issues, ensuring high levels of satisfaction and efficiency in service delivery.
Previous Experience at Elementor
Prior to his current role, Antal Leib worked at Elementor as the Director of Support for the EMEA region in 2021. His tenure lasted for eight months, during which he was responsible for leading support initiatives and enhancing customer experience in the European, Middle Eastern, and African markets.
Career Background in Customer Support
Antal Leib has a diverse background in customer support management. He worked at Enghouse Interactive as a Customer Services Manager from 2015 to 2017 and as a Customer Support Team Leader from 2012 to 2016. Additionally, he served as a Customer Support Engineer at CosmoCom from 2009 to 2012, gaining extensive experience in troubleshooting and support for global customers.
Education and Expertise
Antal Leib studied at the Technion - Israel Institute of Technology, where he focused on Human Resources Management and Services, achieving a qualification in Human Resources Development & Management in 2013. He also holds a BA in Learning Systems Technologies from the Holon Institute of Technology, completed in 2012. His educational background is complemented by studies in Management & Leadership at the Instructional School of Intelligence in 2007.
Achievements in Customer Management
Throughout his career, Antal Leib has managed key account customers, including British Telecom, Orange Business, NEC Fielding, and Bezeq International. His role involved international on-site visits and the management of virtual teams, providing support across various tiers, from Tier 1 to Tier 3. His experience in startup culture and director-level positions has contributed to his expertise in customer support management.