Dana Niv
About Dana Niv
Dana Niv serves as the Senior Customer Success Manager and Strategic Initiatives at PayEm in Tel Aviv, Israel, a position held since 2021. With a background in customer success roles at various companies, Dana has accumulated extensive experience in the field over several years.
Work at PayEm
Dana Niv has been employed at PayEm since 2021, serving as a Senior Customer Success Manager and Strategic Initiatives. In this role, Dana focuses on enhancing customer satisfaction and driving strategic initiatives to improve service delivery. The position is based in Tel Aviv, Israel, where Dana has contributed to the company's growth and customer engagement strategies.
Previous Experience in Customer Success
Prior to joining PayEm, Dana Niv held several roles in customer success. Dana worked at WalkMe™ as an Enterprise Customer Success Manager for six months in 2018, and later as a Senior Customer Success Manager for Named Accounts for nine months in 2021. Additionally, Dana served as a Strategic Customer Success Manager at WalkMe™ from 2018 to 2021, accumulating extensive experience in managing customer relationships and ensuring client satisfaction.
Experience at Oktopost
Dana Niv worked at Oktopost in various capacities, including as Director of Customer Success from 2016 to 2017 and as a Customer Success Manager from 2015 to 2017. These roles involved overseeing customer success strategies and managing client accounts, contributing to the overall success of the organization during that period.
Educational Background
Dana Niv studied at Edinburgh Napier University, where Dana earned a BA (Hons) in Management, specializing in International Business from 2006 to 2010. Additionally, Dana participated in an Erasmus Exchange Semester at TalTech – Tallinn University of Technology, focusing on Business Administration and Management from 2009 to 2010. This educational background provided a strong foundation for Dana's career in customer success and management.
Early Career and Other Roles
Before entering the customer success field, Dana Niv gained diverse experience in various roles. Dana worked as a Conference Coordinator and PA to the CEO at the Israel Diamond Exchange (ISDE) in 2014. Additionally, Dana held a position at Wajam, focusing on operations, recruitment, and marketing from 2014 to 2015. Dana also worked as a Native Speaking Teacher with HESS International Educational Organization in Taiwan from 2009 to 2010.