Yael Haloutz
About Yael Haloutz
Yael Haloutz serves as the Vice President of Customer Success at PayEm, where she has worked since 2021. With a strong background in customer success and engineering, she has held various leadership roles at companies like WalkMe™ and Papaya Global, and has been recognized as one of the Top 100 Customer Success Strategists in 2022.
Work at PayEm
Yael Haloutz has served as the Vice President of Customer Success at PayEm since 2021. In this role, she focuses on enhancing customer satisfaction and driving success for clients. Her responsibilities include defining key performance indicators (KPIs) to improve customer success efficiency. Haloutz's leadership is instrumental in fostering a customer-centric culture within the organization.
Previous Experience in Customer Success
Prior to her tenure at PayEm, Haloutz held the position of Vice President of Customer Success at Papaya Global for five months in 2021. She also worked at WalkMe™ in various roles, including Regional VP of Customer Success & Account Management from 2020 to 2021 and Director, Head of EMEA Account Management from 2016 to 2020. Her extensive experience in customer success management spans several years and includes positions as Customer Success Manager and Team Lead.
Education and Expertise
Yael Haloutz holds a Bachelor of Science degree in Electrical and Electronics Engineering from Tel Aviv University. She also earned a Master of Business Administration (MBA) with a focus on Finance and Marketing from Reichman University. Her educational background complements her expertise in customer success, particularly in defining KPIs and increasing renewal and expansion rates.
Achievements in Customer Success
Haloutz was recognized as one of the Top 100 Customer Success Strategists in 2022. She has a proven track record of leading global teams at early-stage startups, contributing to their growth and achieving valuations exceeding $2 billion. Her strategic approach to customer success has significantly impacted the organizations she has been part of.
Background in Engineering
Before transitioning to customer success, Haloutz gained engineering experience at several companies. She worked as an Engineering & Project Lead at Broadcom Inc. from 2012 to 2014 and as a Research and Development Engineer at Elisra from 2010 to 2011. Additionally, she was a Product Specialist in the Aerospace Division at Elbit Systems Ltd from 2005 to 2006. This engineering background supports her analytical skills in customer success.