James Gilligan
About James Gilligan
James Gilligan is a Customer Care Analyst at PayIt, with a diverse background in writing and teaching. He has held various positions in the fields of copywriting, journalism, and education, including roles at Walsworth, Kansas State University, and Duluth News Tribune.
Current Role at PayIt
James Gilligan serves as a Customer Care Analyst at PayIt, a position he has held since 2021. In this role, he is responsible for addressing customer inquiries and ensuring a high level of service. His experience in customer care contributes to the efficient resolution of issues and enhances the overall customer experience.
Previous Experience in Writing and Reporting
Prior to his current role, James Gilligan worked in various writing and reporting positions. He was an Associate Copywriter at Walsworth for five months in 2021. He also served as a Copywriter at Guild Content from 2020 to 2021 for nine months. Additionally, he worked as a Staff Reporter for Powersports Business at EPG MEDIA LTD in 2018 for five months, and as a Freelance Writer for The Growler Magazine from 2016 to 2018.
Teaching Experience at Kansas State University
James Gilligan gained teaching experience as a Graduate Teaching Assistant at Kansas State University from 2018 to 2019. In this role, he supported faculty in delivering course content and assisted students in their learning processes. His time at the university contributed to his understanding of educational dynamics.
Educational Background
James Gilligan studied at the University of Minnesota Duluth, where he earned a degree in English Literature and Culture from 2012 to 2016. He furthered his education at Kansas State University, obtaining a Master of Arts in English with a focus on Cultural Studies from 2018 to 2020. His academic background has informed his professional writing and teaching endeavors.
Early Career in Journalism
James Gilligan began his career in journalism as a Sports Clerk at the Duluth News Tribune from 2016 to 2017. This role provided him with foundational skills in reporting and writing. His early experiences in the Duluth, Minnesota area also included freelance writing, which helped him develop a diverse portfolio.