Michael Macdonald
About Michael Macdonald
Michael Macdonald is a Customer Experience Specialist at Pela, where he has worked since 2019. He holds a degree in Applied Social Sciences from the University of Southampton and has extensive experience in customer service and team leadership roles across various banks in the UK.
Work at Pela
Michael Macdonald has been serving as a Customer Experience Specialist at Pela since 2019. In this role, he focuses on enhancing customer interactions and ensuring satisfaction with Pela's products and services. His experience in customer service and team leadership contributes to his effectiveness in this position. Pela, known for its commitment to sustainability, benefits from Macdonald's expertise in fostering positive customer relationships.
Education and Expertise
Michael Macdonald studied at the University of Southampton from 2010 to 2012, where he pursued a degree in Anthropology and achieved Applied Social Sciences. This educational background provides him with insights into human behavior and social dynamics, which are valuable in his role as a Customer Experience Specialist. Prior to this, he attended The 6th Form College Farnborough from 2008 to 2010.
Professional Background
Michael Macdonald's professional journey includes various roles in customer service and team leadership. He worked at RBS as a Customer Service Representative from 2013 to 2014 and again from 2014 to 2015, and served as Deputy Team Leader from 2015 to 2017. He also held a position at Ulster Bank as a Recoveries Analyst from 2017 to 2018 and as Deputy Team Leader from 2018 to 2019. Additionally, he worked as a Shift Manager at One Stop from 2012 to 2013.
Career Progression
Michael Macdonald's career reflects a steady progression in customer service roles. He began as a Customer Service Representative at RBS, where he developed foundational skills in customer interaction. His advancement to Deputy Team Leader at both RBS and Ulster Bank demonstrates his capability in managing teams and enhancing service delivery. His current role at Pela marks a continuation of his commitment to customer experience.