Vivek Katiyar
About Vivek Katiyar
Vivek Katiyar is a Manager of Services and Support at Peoplefluent in Bengaluru, India, with over 12 years of experience in software testing and consulting industries.
Current Position at Peoplefluent
Vivek Katiyar is currently working at Peoplefluent as a Manager in Services and Support. He operates out of the Bengaluru Area, India. In this role, he leverages his extensive background in customer support, analysis, and software testing to oversee the company's service delivery. His responsibilities include ensuring client satisfaction, managing team productivity, and achieving key performance metrics.
Previous Roles at Peoplefluent
Prior to his current role, Vivek Katiyar served as a Lead Quality Engineer at Peoplefluent from 2006 to 2008, also in Bengaluru. During his tenure, he was responsible for implementing quality assurance practices, testing protocols, and managing functional specifications. His contributions were pivotal in enhancing the company's software quality and reliability.
Industry Experience and Specializations
Vivek Katiyar boasts over 12 years of experience in the software testing and consulting industries. His specializations include Talent Management/Human Capital Management and Software as a Service (SaaS). He has a robust background in customer support, functional application design, team management, and system implementation. His experience spans various roles, including roles in professional services and quality assurance.
Education Background
Vivek Katiyar holds a Post Graduate Diploma in Business Administration (PGDBA) in IT from the Institute For Technology and Management, which he completed from 1999 to 2001. Additionally, he earned a Bachelor of Engineering (B.E.) degree in Computer Technology from Nagpur University, where he studied from 1994 to 1998. These academic credentials provided him with a strong foundation in technology and management, essential for his professional career.
Professional Skills and Expertise
Vivek specializes in Professional Services, Customer Support, Quality Assurance, both Manual and Automated testing, and Client Management. His skillset extends to Team Management, Training and Development, Resource Management and Optimization, and Communication and cross-functional Collaboration. His expertise also covers Requirement Analysis, Functional Specifications, Test Artifacts, Process Analysis, Software Development, and Compliance. These skills have allowed him to effectively balance client needs with team and company objectives, driving customer satisfaction, retention, and productivity.