Amy Krauss
About Amy Krauss
Amy Krauss serves as the Senior Vice President of Customer Success at Persado, a position she has held since 2021. Previously, she worked in various roles at Performics for over a decade, including Chief Operating Officer and Senior Vice President of Client Solutions.
Current Role at Persado
Amy Krauss serves as the Senior Vice President of Customer Success at Persado, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and driving success for clients through effective strategies and solutions. Her leadership in this capacity is pivotal for fostering strong relationships with clients and ensuring the delivery of high-quality services.
Previous Experience at Performics
Krauss has extensive experience at Performics, where she held various positions over a span of several years. She served as Chief Operating Officer, U.S. from 2017 to 2021, and as EVP of Client Solutions from 2016 to 2017. Additionally, she was Senior Vice President of Client Solutions from 2014 to 2016, Vice President of Client Solutions from 2011 to 2014, and Group Account Director from 2009 to 2011. Her tenure at Performics contributed to her expertise in client management and operational leadership.
Career Background
Krauss began her career as a Systems Analyst at McMaster-Carr from 1998 to 2000. She then transitioned to IRI as a Project Manager from 2001 to 2004. Following this, she worked at Synovate as an Account Executive from 2004 to 2007. Her diverse background in project management and account management laid the foundation for her subsequent roles in leadership at Performics.
Education and Expertise
Amy Krauss earned a Bachelor's Degree in Decision Sciences with a focus on Management Information Systems from Miami University. Her educational background provides her with a strong analytical foundation, which complements her extensive experience in customer success and operational management across various organizations.