Andrew Lyness
About Andrew Lyness
Andrew Lyness serves as the Customer Success Director at Persado and has a background in customer success and program management. He has worked in various roles at Persado since 2017 and is also an instructor at SV Academy.
Current Role at Persado
Andrew Lyness serves as the Customer Success Director at Persado, a position he has held since 2022. In this role, he is responsible for overseeing customer success initiatives and ensuring that clients achieve their desired outcomes using Persado's AI-driven marketing solutions. His experience in customer success roles at Persado spans several years, allowing him to leverage his expertise to enhance client relationships and drive satisfaction.
Previous Experience at Persado
Before becoming the Customer Success Director, Andrew Lyness held various positions at Persado. He worked as a Customer Success Associate from 2018 to 2019, then transitioned to Customer Success Manager from 2019 to 2020. He advanced to Senior Customer Success Manager from 2020 to 2022, where he further developed his skills in managing customer relationships and driving product adoption. His journey at Persado reflects a steady progression through the customer success domain.
Education and Credentials
Andrew Lyness has a strong educational background, having earned a Bachelor of Arts (B.A.) in Economics, History, and Maritime Studies from Williams College from 2013 to 2017. He has also pursued further education at Harvard Business School Online, obtaining certificates in Disruptive Strategy and Strategy Execution in 2021 and 2022. Additionally, he is currently studying for the CORe Credential of Readiness, which enhances his business acumen.
Teaching and Mentorship Experience
In addition to his roles in customer success, Andrew Lyness has been involved in teaching and mentorship. He has served as a Program Manager and Instructor at SV Academy since 2020, where he contributes to the development of future professionals in the tech industry. His experience as a Boston Summer Teaching Fellow at Generation Teach in 2015 further demonstrates his commitment to education and mentorship.
Background in Athletics
Andrew Lyness has a background in springboard diving, where he placed 9th overall in his conference during his senior year at college. This experience showcases his resilience and boldness, qualities that are beneficial in both personal and professional settings. His athletic background complements his professional journey, highlighting his ability to face challenges head-on.