Benjamin Allen
About Benjamin Allen
Benjamin Allen is a Senior CX Strategy and Implementation Manager at Persado, with a strong background in analytics and customer experience. He has previously held positions at Qualtrics, Red Hat, Liberty Mutual Insurance, and MetLife, demonstrating expertise in leading projects and improving business operations.
Current Role at Persado
Benjamin Allen serves as the Senior CX Strategy and Implementation Manager at Persado, a position he has held since 2022. In this role, he focuses on enhancing customer experience strategies and implementing effective solutions to meet organizational goals. His work is based in Raleigh, North Carolina, where he collaborates with cross-functional teams to drive measurable results.
Previous Experience at Qualtrics
Before joining Persado, Benjamin Allen worked at Qualtrics as a CX XM Scientist for eight months in 2021. During his tenure, he utilized his analytical skills to contribute to customer experience initiatives, helping organizations understand and improve their customer interactions.
Background in Customer Experience at Red Hat
Benjamin Allen was employed at Red Hat from 2015 to 2021 as the Manager of Voice of Customer within the CX Strategy & Measurement team. Over six years, he led various projects aimed at enhancing customer experience through data-driven insights and strategies, significantly impacting the company's customer engagement efforts.
Education and Expertise
Benjamin Allen earned a Global MBA in Business Administration, Management, and Operations from Southern New Hampshire University. His educational background complements his extensive experience in analytics and customer experience improvement initiatives, equipping him with the skills needed to address complex business challenges.
Career Progression and Skills
Benjamin Allen's career includes roles at Liberty Mutual Insurance and MetLife, where he served as a Business Systems Analyst II and Sr. Business Systems Analyst, respectively. His comprehensive background in analytics, strong problem-solving abilities, and interpersonal communication skills have enabled him to effectively manage and delegate tasks, fostering collaboration and trust within teams.