Cordelia Montes
About Cordelia Montes
Cordelia Montes is a Campaign Delivery Manager at Persado, where she has worked since 2022. She combines her background in communications and journalism with experience in customer success and language interpretation to enhance customer engagement.
Work at Persado
Cordelia Montes has been working at Persado as a Campaign Delivery Manager since 2022. In this role, she is responsible for overseeing campaign execution and ensuring alignment with client objectives. Prior to her current position, she served as a Customer Success Associate at Persado for 11 months in 2022. Her experience at Persado emphasizes her focus on enhancing customer engagement through effective communication strategies.
Education and Expertise
Cordelia Montes holds a Bachelor of Arts degree in Communication, Journalism, and Related Programs from Universidad Autónoma del Caribe, where she studied from 2012 to 2017. Additionally, she completed the International Baccalaureate program at Centre International de Valbonne, focusing on Biology. Her educational background equips her with a strong foundation in communication, which she applies in her professional roles.
Background
Cordelia Montes has a diverse professional background that includes roles in customer success, language interpretation, and advocacy. She worked as a Medical Interpreter at Hospital for Special Surgery from 2019 to 2021, where she developed skills in understanding and addressing customer needs. Prior to that, she was a Linguistic Justice Advocate in the New York City Metropolitan Area from 2020 to 2021, emphasizing her commitment to effective communication and customer engagement.
Achievements in Project Management
Cordelia Montes has experience in project management, notably through her work on a video project at Hospital for Special Surgery. In this project, she pitched, scripted, coached, and directed a video to highlight the Language Services Department's role in fostering cross-departmental engagement. This initiative demonstrates her ability to manage projects that enhance communication and collaboration within organizations.
Professional Development and Interests
Cordelia Montes is dedicated to professional development and aligning with a company's mission to enhance customer engagement. Her experience as a language interpreter has honed her empathy and understanding of customer needs. Outside of her professional life, she enjoys cooking, practicing yoga, and follows CNBC's Tech Check, reflecting her diverse interests and commitment to personal growth.