James Guzzo
About James Guzzo
James Guzzo is a Senior Customer Success Manager with extensive experience in customer success and account management across various roles in the Greater New York City Area. He has transitioned from business development and sales to customer success management, demonstrating versatility and strong cross-cultural account management skills gained from his international work experience in China.
Current Role at Persado
James Guzzo serves as a Senior Customer Success Manager at Persado, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and success through effective account management strategies. His responsibilities include ensuring clients derive maximum value from Persado's offerings and fostering long-term relationships.
Previous Experience in Customer Success
Prior to his current role, James Guzzo worked as a Customer Success Manager at Persado from 2021 to 2023. He also held the position of Enterprise Customer Success Manager at Pixlee TurnTo from 2019 to 2021. His experience in these roles has equipped him with skills in client engagement and retention, contributing to his expertise in customer success management.
Sales and Business Development Background
James Guzzo has a diverse background in sales and business development. He worked at Olapic in various capacities, including Sales Executive and Account Manager, from 2016 to 2018. Additionally, he served as a Business Development Coordinator at InTouch Manufacturing Services from 2012 to 2013. This experience has provided him with a strong foundation in client-facing roles.
Educational Background
James Guzzo studied at The Ohio State University - The Max M. Fisher College of Business, where he earned a Bachelor of Science in Business Administration (BSBA) with a focus on Marketing and Logistics from 2007 to 2011. He also studied Mandarin at Shenzhen University for 11 months in 2013, enhancing his language skills and cultural understanding.
International Work Experience
James Guzzo has significant international work experience, having worked in Shenzhen, Guangdong, China. He served as a Client Manager and Business Development Coordinator at InTouch Manufacturing Services, as well as a Social Compliance Officer at Fortune Footwear. This experience has contributed to his ability to manage accounts in cross-cultural environments.