Kalliopi Ntoula
About Kalliopi Ntoula
Kalliopi Ntoula is an Operations QA Specialist currently employed at Persado since 2022. She has a diverse background in education, translation, and compliance, with degrees from the University of Patras and the National & Kapodistrian University of Athens.
Current Role at Persado
Kalliopi Ntoula currently serves as an Operations QA Specialist at Persado, a position she has held since 2022. In this role, she focuses on ensuring quality assurance within operational processes. Her work involves analyzing workflows and implementing strategies to enhance efficiency and effectiveness in operations.
Previous Experience in Compliance at Pfizer
Before joining Persado, Kalliopi worked at Pfizer as a MAPP/FCPA Compliance Service Center Analyst, specializing in the Italian language. She held this position for five months in 2021, based in Thessaloniki, Central Macedonia, Greece. Her responsibilities included compliance analysis and support within the service center.
Educational Background in Teaching and Translation
Kalliopi Ntoula has a diverse educational background. She earned her Bachelor's degree in Kindergarten/Preschool Education and Teaching from the University of Patras, studying from 2009 to 2013. She later obtained a Master's degree in English to Greek translation from Metaphrasis, completing her studies from 2018 to 2019. Additionally, she pursued a Master's degree in Language, Arts, and Culture in Education at the University of Patras from 2015 to 2018.
Experience in Customer Service and Research
Kalliopi has experience in customer service, having worked as an Italian Senior Customer Service Advisor at Teleperformance in 2020 for nine months. She also served as a Researcher at Alma Mater Studiorum – Università di Bologna for two months in 2017. These roles contributed to her skills in communication and research methodologies.
Specialization in Digital Marketing
In 2021, Kalliopi completed a specialization in Digital Marketing and Social Media at the National & Kapodistrian University of Athens. This program lasted for 11 months and equipped her with knowledge and skills relevant to digital marketing strategies and social media management.