Matthew O'brien
About Matthew O'brien
Matthew O'Brien is a Senior Customer Success Manager at Persado, where he has worked since 2020. He has a diverse background in customer service and business development, with previous roles at Yelp, Selligent, and Park City Mountain Resort.
Current Role at Persado
Matthew O'Brien serves as a Senior Customer Success Manager at Persado, a position he has held since 2020. In this role, he focuses on enhancing customer satisfaction and ensuring the successful implementation of Persado's AI-driven marketing solutions. His work involves collaborating with clients to understand their needs and providing tailored support to maximize the value of the company's offerings. O'Brien's experience in customer success contributes to building strong relationships with clients in New York, New York.
Previous Experience at Yelp
Before joining Persado, Matthew O'Brien worked at Yelp as an Account Executive from 2014 to 2016 in San Francisco, California. In this role, he was responsible for managing client accounts and driving revenue growth through effective sales strategies. His experience at Yelp provided him with valuable insights into customer engagement and business development, which he later applied in his subsequent roles.
Background in Ski Instruction and Mountain Operations
Matthew O'Brien began his career as a ski instructor and worked in mountain operations at Park City Mountain Resort from 2013 to 2014. This role lasted for 11 months and involved teaching skiing techniques and ensuring the safety of guests on the slopes. His background in the outdoor recreation industry provided him with skills in customer service and team collaboration.
Education and Expertise
Matthew O'Brien earned a Bachelor of Arts degree from the University of Oregon, where he studied from 2008 to 2012. His education has equipped him with a strong foundation in communication and critical thinking, which he utilizes in his professional roles. O'Brien's academic background supports his expertise in customer success and business development.
Experience at Selligent and Canyon Ranch
Matthew O'Brien worked as a Business Development Representative at Selligent from 2016 to 2018, where he focused on generating new business opportunities. Prior to that, he was a Guest Service Agent at Canyon Ranch for 10 months in 2013. These roles contributed to his understanding of customer service and business operations, enhancing his skills in client management.