Divya Sharma
About Divya Sharma
Divya Sharma serves as the Director of Professional Services NA at Personetics, where she has worked since 2018. With a background in project management and a strong focus on customer success, she has extensive international experience and plays a key role in enhancing customer satisfaction.
Work at Personetics
Divya Sharma has served as the Director of Professional Services NA at Personetics since 2018. In this role, she focuses on enhancing customer success outcomes, increasing renewal rates, and reducing churn. She plays a key role in defining methodologies and best practices that contribute to customer satisfaction. Additionally, she is responsible for hiring, managing, coaching, and developing a team of project managers and business analysts. Divya also acts as the main point of contact for several named enterprise accounts, ensuring strong relationships between Personetics and its clients.
Previous Experience at Citi
Before joining Personetics, Divya Sharma worked at Citi as a Project Manager from 2011 to 2014. During her tenure in Singapore, she gained valuable experience in project management, which contributed to her professional development. This role provided her with insights into managing complex projects and collaborating with diverse teams, further enhancing her skill set in the financial services sector.
Education and Expertise
Divya Sharma earned her Bachelor of Engineering (B.E.) in Computer Science from The NorthCap University, where she studied from 2003 to 2007. She also holds a Post Graduate Program in Management (PGPM) in Finance and Systems from the Great Lakes Institute of Management, which she completed in 2011. Her educational background equips her with a strong foundation in both technical and managerial aspects, supporting her roles in professional services and project management.
International Work Experience
Divya Sharma has extensive international work experience across the United States, Singapore, and India. This diverse background contributes to her global perspective in professional services. Her ability to navigate different cultural and business environments enhances her effectiveness in managing customer relationships and driving successful outcomes in various markets.
Professional Contributions
In her current role at Personetics, Divya Sharma has developed and driven customer escalation processes aimed at enhancing customer satisfaction. Her contributions include defining best practices that align with customer success initiatives. By focusing on these areas, she plays a significant role in ensuring that clients receive the support they need to achieve their goals.