Alain Lo
About Alain Lo
Alain Lo serves as the Onboarding Team Lead at Personify, where he has worked since 2021. He has extensive experience in customer success and onboarding, having previously held roles at Personify and Wild Apricot Inc.
Current Role at Personify
Alain Lo serves as the Onboarding Team Lead at Personify, a position he has held since 2021. In this role, he is responsible for overseeing the onboarding process for new clients, ensuring a smooth transition and integration into the company's services. His leadership focuses on enhancing user experience and engagement during the onboarding phase.
Previous Experience at Personify
Prior to his current role, Alain Lo worked at Personify as a Senior Onboarding Specialist from 2017 to 2021. During this time, he contributed to the onboarding process by implementing strategies that improved client engagement and satisfaction. His experience in this position laid the groundwork for his advancement to team lead.
Experience at Wild Apricot Inc.
Alain Lo held multiple roles at Wild Apricot Inc. from 2012 to 2017. He began as a Sr. Support Consultant, where he provided technical assistance and support to clients. He then transitioned to the role of Customer Success Manager, where he led the development of behavior-based automation strategies, including trial engagements and email sequences, to enhance customer interactions.
Educational Background
Alain Lo studied at Ryerson University, where he earned a Bachelor of Commerce degree in Information Technology Management. His studies spanned from 2003 to 2008, providing him with a solid foundation in technology and business principles that inform his professional roles.
Technical Support Experience
Before his roles in onboarding and customer success, Alain Lo gained technical support experience at MSI - Micro-star International CO., Ltd. and Tracker. He worked as a Technical Service Specialist at MSI for one year and as a Technical Support Specialist at Tracker for two years, both positions contributing to his expertise in client support and technical solutions.