Chalini Vallepuram
About Chalini Vallepuram
Chalini Vallepuram is a Senior Software Support Consultant at Personify Corp, where she has worked since 2014. She specializes in troubleshooting technical issues and develops guides to improve customer experience.
Work at Personify
Chalini Vallepuram has been employed at Personify Corp since 2014, serving as a Senior Software Support Consultant. In this role, she specializes in troubleshooting technical issues across various communication channels, including phone, tickets, and chat. Her responsibilities include developing comprehensive step-by-step guides aimed at enhancing the customer experience. Vallepuram actively engages with the development team by reproducing bugs and usability issues, which facilitates effective communication and resolution of technical challenges.
Education and Expertise
Chalini Vallepuram studied at George Brown College, where she completed a two-year program in Computer Systems Technician, earning an Ontario College Diploma from 2012 to 2014. This educational background provides her with a solid foundation in technical systems and support, which she applies in her current role. Her expertise includes troubleshooting technical issues and providing feedback on both new and existing features to development, marketing, and product design teams.
Background
Chalini Vallepuram has a background in technical support and customer service, with a focus on software solutions. Her experience spans over a decade, with a dedicated tenure at Personify Corp. Vallepuram's role involves direct interaction with customers to resolve technical issues and improve user experience. Her educational qualifications complement her professional experience, enabling her to effectively address customer needs and contribute to product development.
Achievements
In her role as Senior Software Support Consultant, Chalini Vallepuram has developed comprehensive guides that enhance customer experience. She has played a key role in reproducing bugs and usability issues, which aids in communication with the development team. Additionally, her feedback on product features supports ongoing improvements in software offerings. Her contributions have been integral to the support and development processes at Personify Corp.