Jacob Spicer
About Jacob Spicer
Jacob Spicer serves as a Client Success Manager at PetScreening, a position he has held since 2023. He has a diverse background in client relations and education, with previous roles at Guild Education and Evolve Vacation Rental.
Work at Pet Screening
Jacob Spicer has been serving as a Client Success Manager at PetScreening since 2023. In this role, he focuses on ensuring client satisfaction and fostering strong relationships with customers. His responsibilities include addressing client needs, providing support, and implementing strategies to enhance the overall client experience.
Previous Experience in Client Success and Education
Before joining PetScreening, Jacob worked at Guild Education as a Senior Education Coach from 2022 to 2023. He also held the position of Education Coach at the same organization from 2021 to 2022. His experience in education and coaching has equipped him with skills in client engagement and support.
Background in Guest Experience
Jacob has a background in guest experience, having worked at Evolve Vacation Rental as a Guest Experience Senior from 2019 to 2021. In this role, he was responsible for enhancing the guest experience and ensuring customer satisfaction. His work in this area contributed to his expertise in client relations.
Education and Qualifications
Jacob Spicer earned a Bachelor of Business Administration (BBA) with a focus on Business Administration and Sports Management from the University of Colorado Denver, where he studied from 2013 to 2016. He also attended Adams State University from 2012 to 2013, furthering his educational background.
Early Career and Internships
Jacob began his career with the Colorado Rockies, where he worked as a Ticket Service Representative from 2017 to 2018 and later as a Ticket Service Lead Representative from 2018 to 2019. He also completed a two-month internship at The Ripken Experience in 2016, gaining valuable experience in the sports industry.