Jennifer Osman
About Jennifer Osman
Jennifer Osman is a Senior Manager of the Customer Experience Team at PetScreening, where she has worked since 2023. She has a background in education and customer experience, having held various roles in both fields over the past two decades.
Current Role at PetScreening
Jennifer Osman currently serves as the Senior Manager of the Customer Experience Team at PetScreening, a position she has held since 2023. In this role, she oversees the customer experience strategies and initiatives, ensuring that client interactions are managed effectively. Her leadership is focused on enhancing customer satisfaction and streamlining processes within the team. She is based in Mooresville, North Carolina.
Previous Experience at PetScreening
Prior to her current role, Jennifer Osman worked at PetScreening as the Customer Experience Team Lead for eight months in 2023. She also held the position of Customer Experience Specialist from 2022 to 2023 for ten months. During her tenure, she contributed to improving customer service protocols and enhancing the overall client experience.
Teaching Background
Jennifer Osman has a background in education, having worked as a Teacher at the Community School of Davidson from 2016 to 2022 for six years. In this capacity, she was responsible for developing and implementing educational programs and fostering a positive learning environment for students in Davidson, North Carolina.
Literacy Intervention Experience
Before her teaching role, Jennifer served as a Literacy Interventionist at the Community Unit School District 308 from 2013 to 2015 for two years. In this position, she focused on providing targeted support to students struggling with literacy, helping to improve their reading and writing skills in Oswego, Illinois.
Educational Qualifications
Jennifer Osman holds a Bachelor of Applied Science in Recreation and Park Administration from Illinois State University, which she completed from 1998 to 2000. She also earned a Master of Arts in Education from Aurora University, studying from 2010 to 2012. Her educational background supports her roles in both customer experience and teaching.
Sales Management Experience
Jennifer has experience in sales management, having worked as a Territory Sales Manager at School Specialty from 2000 to 2007 for seven years. In this role, she was responsible for managing sales territories, developing client relationships, and driving sales growth in Appleton, Wisconsin.