Lucinda Cashen
About Lucinda Cashen
Lucinda Cashen is a Customer Success Manager at PetsApp, where she has worked since 2021. She has a diverse background in sales and account management within the pet industry and has studied English Literature and Drama at the University of Sussex.
Work at PetsApp
Lucinda Cashen has been serving as the Customer Success Manager at PetsApp since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring that clients effectively utilize the company's services. Her tenure at PetsApp has lasted for three years, during which she has contributed to the company's growth and customer engagement strategies from the London office.
Previous Experience in Customer Success
Before joining PetsApp, Lucinda Cashen worked as a Regional Account Manager at Virtual Recall Ltd from 2017 to 2021. In this position, she managed client accounts and developed strategies to improve customer relationships. Prior to that, she was a Territory Manager at Hill's Pet Nutrition for 11 months in 2015-2016, where she focused on sales and customer engagement in the pet nutrition sector.
Education and Expertise
Lucinda Cashen studied at the University of Sussex, where she earned a Bachelor of Arts degree in English Literature and Drama from 2011 to 2014. This educational background has provided her with strong communication skills and an understanding of narrative, which she applies in her customer success roles.
Career Development
In addition to her current role at PetsApp, Lucinda Cashen is also the Head of Sales at PRACTICE POINT LIMITED, a position she has held since 2021. Her career has included various roles in sales and account management, including an Account Manager position at Trinity Mirror Digital Recruitment from 2016 to 2017 and a Sales Associate role at Harrods from 2013 to 2015.