Phoenix
Phoenix is a digital healthcare platform based in Toronto, Canada, specializing in telehealth solutions for men, particularly in the areas of erectile dysfunction and hair loss. The company ensures high standards of privacy and security for user data, complying with multiple privacy legislations.
Company Overview
Phoenix operates in the healthcare industry, specifically focusing on consumer health and wellness. The company is based in Toronto, ON, Canada, and employs a team of 20 individuals. Phoenix launched as part of the Y-Combinator W21 batch and provides digital healthcare solutions particularly for men, offering telehealth services for erectile dysfunction and hair loss.
Telehealth Services
Phoenix provides a secure prescription platform that connects individuals seeking treatment for erectile dysfunction and hair loss with licensed Canadian physicians. The company offers free, discreet medication delivery directly to customers' doors. Subscription services include ongoing treatment and support, with free follow-ups from licensed physicians.
Privacy and Data Security
Phoenix collects Personally Identifiable Information (PII) and Personal Health Information (PHI) to provide services and manage business operations. They share this information with service providers and affiliates. To protect user data, Phoenix employs administrative, technical, and physical safeguards, and stores information in ISO 27001 certified data centers within Canada. The company complies with privacy and data security legislation including PIPEDA, PHIPA, PIPA, and HIA, and has appointed a Chief Privacy Officer to oversee information handling practices.
Regional Operations
Phoenix primarily operates within Canada but extends its services across regions in America and Canada. The company utilizes Canadian-based licensed physicians for consultations, thereby ensuring that all medical advice and support adheres to Canadian healthcare standards.
Special Promotions
Phoenix periodically offers special promotions to attract new customers. One such promotion includes a free online visit, aimed at making telehealth services more accessible and encouraging individuals to take the first step towards treatment. This promotional strategy helps in expanding their customer base and providing needed healthcare services.