Monai Payne
About Monai Payne
Monai Payne is a Payroll Customer Success Specialist with a background in customer success and marketing. She has worked at various companies, including Pie Insurance and Wells Fargo, and holds a Bachelor's degree in Marketing from Morgan State University.
Current Role as Payroll Customer Success Specialist
Monai Payne currently serves as a Payroll Customer Success Specialist at Pie Insurance, a position she has held since 2022. In this role, she utilizes her strong public speaking skills and creative problem-solving abilities to address customer needs effectively. Her expertise in Salesforce enhances her capability to manage customer interactions and streamline processes.
Previous Experience at Pie Insurance
Monai Payne has a history with Pie Insurance, having worked as a Customer Success Advocate on the Billing Team from 2021 to 2022 and as a Customer Success Associate on the same team from 2020 to 2021. During her time in these roles, she developed skills in customer engagement and billing processes, contributing to her overall expertise in customer success.
Educational Background in Marketing
Monai Payne attended Morgan State University, where she studied Marketing and earned her Bachelor's degree from 2015 to 2019. This educational background provided her with foundational knowledge in marketing principles, which she applies in her customer success roles.
Work History in Customer Service and Sales
Monai Payne has diverse experience in customer service and sales. She worked as a Bank Teller at Wells Fargo from 2017 to 2019, where she gained experience in financial services. Additionally, she served as a Sales Floor Associate at Bed Bath & Beyond from 2015 to 2016 and as a Sales Development Representative at Cybrary in 2020, further enhancing her customer interaction skills.
Internship Experience in Social Media
In 2019, Monai Payne completed a three-month internship as a Social Media Intern at SocialToaster, Inc. This role allowed her to gain experience in social media management and marketing strategies, complementing her academic background in Marketing.