Marcia Van Dyke
About Marcia Van Dyke
Marcia Van Dyke is a Support Specialist at Pinnacle Bank with a strong background in criminology and cybersecurity. She has extensive experience in customer service and a passion for crime and deviant behavior, which informs her work in the financial sector.
Work at Pinnacle Bank
Marcia Van Dyke has been employed at Pinnacle Bank as a Support Specialist since 2020. In this role, she utilizes her knowledge of computer fundamentals to support the bank's software and mobile applications for both customers and employees. She demonstrates proficiency in educating customers about various bank products and effectively cross-sells services based on customer needs. Her experience in customer service and criminology informs her approach to problem-solving and client interactions.
Education and Expertise
Marcia Van Dyke holds a Master's degree in Criminal Justice and Criminology from the University of Nebraska at Omaha, which she completed from 2015 to 2017. She also earned a Master of Science in Cybersecurity from Bellevue University between 2019 and 2021. Additionally, she obtained a Bachelor's degree in Criminal Justice and Criminology from the University of Nebraska at Omaha, completing her studies from 2010 to 2015. Her educational background provides her with a strong foundation in both criminology and cybersecurity.
Background
Before joining Pinnacle Bank, Marcia Van Dyke gained diverse experience in various roles. She worked as an Operations Agent at Geek Squad for one year in Omaha, NE, from 2015 to 2016. Following that, she served as a Student Research Assistant and Project Administrator at the University of Nebraska at Omaha for seven months in 2017. She also held positions as an Intern and Maternity Group Home Staff at Youth Emergency Services, Inc. and as an Assistant Family Teacher at Boys Town from 2018 to 2020.
Achievements
Marcia Van Dyke has developed a unique combination of skills in customer service and deviant behavior analysis, which she applies in her current role as a Support Specialist. Her strong passion for crime and deviant behavior has driven her educational pursuits in criminology and cybersecurity. She has a keen interest in leveraging her criminology experience to explore growth and advancement opportunities within the cybersecurity field.